Frequently Asked Questions

All residential and commercial locations in the City of Concord with an active alarm system are required by Ordinance to have an alarm permit.

Please complete the online registration form 

You may also contact the Concord Alarm Program:

Monday - Friday 9am - 5pm PST

(888) 865-9770

The alarm ordinance is posted online on this website - Concord Municipal Code Chapter 8.05

Commercial / Residential Permit Registration Fee: $21.00 (One Time Fee)

Commercial / Residential Annual Permit Renewal Fee: $0

Once an alarm location is permitted, it will automatically renew annually.

False Alarms in any 365 day period

False Alarms 1-8:  $0

False Alarms 9-11:  $135

False Alarms 12-13:  $270

False Alarms 14+:  $401

Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes officers away from responding to actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Concord enacted a False Alarm Ordinance (Municipal Code 8.05). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain and maintain an annual permit and pay fines to the City for excessive false alarm activity.

A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises.

No, you will never be assessed a fee for a legitimate alarm/panic signal.

APPEALING A FALSE ALARM RESPONSE CHARGE

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within thirty (30) calendar days of the notice imposing the charge. 

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user.  Concord Alarm Program Website

Concord PD Alarm Program

PO BOX 6112

Concord, CA 94524

Alarm Permits are not transferable between property addresses.